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How to communicate with Airbnb hosts in English?

换房请求Room Change Request

因房间不满意或有问题,向前台申请换房 This scene includes 8 dialogue turns across 1 conversation path, helping you practice with 前台.

Accommodation · 住宿8 phrasesBasic 基础

Dialogue Preview · 对话预览

Room Change Request · 换房请求

basic
You

Hi, I just checked into Room 203, but there's a strong cigarette smell. I specifically requested a non-smoking room.

你好,我刚入住了203房间,但有很重的烟味。我特别要求了无烟房间的。

💡 在欧美大多数酒店,non-smoking room(无烟房间)是标配。如果分到有烟味的房间,你有权要求换房。

I sincerely apologize for that. You're right, your reservation does specify non-smoking. Let me see what we have available.

非常抱歉。您说得对,您的预订确实注明了无烟房间。我看看还有什么空房。

You

If possible, I'd also prefer a higher floor. Room 203 is right by the elevator and it's a bit noisy.

如果可以的话,我还想换高一点的楼层。203房间就在电梯旁边,有点吵。

I have Room 815 available — it's a non-smoking room on the 8th floor, away from the elevator. It also has a city view. Would you like that one?

815房间可以——8楼的无烟房间,离电梯也远。还有城市景观。您要这间吗?

You

That sounds much better. Will there be any additional charge for the upgrade?

听起来好多了。升级需要加钱吗?

No additional charge at all — this is on us since it was our mistake. I'll have your new key cards ready in just a moment. Would you like help moving your luggage?

完全不需要加钱——这是我们的失误,算我们的。新门卡马上就好。需要帮您搬行李吗?

You

Yes, please. I haven't unpacked yet, so it should be quick.

好的,麻烦了。我还没拆行李,应该很快。

I'll send a bellhop right up. Here are your new key cards for Room 815. Again, I'm very sorry for the inconvenience.

我马上派行李员上去。这是815房间的新门卡。再次为给您带来的不便道歉。

Key Phrases · 关键短语

sincerely apologize

真诚道歉

reservation does specify

预订确实注明了

what we have available

还有什么空房

away from the elevator

离电梯远

city view

城市景观

no additional charge

不需要加钱

this is on us

算我们的

help moving your luggage

帮您搬行李

bellhop

行李员

sorry for the inconvenience

为不便道歉

Cultural Notes · 文化注释

  • 在欧美大多数酒店,non-smoking room(无烟房间)是标配。如果分到有烟味的房间,你有权要求换房。

How to practice this scene · 如何练习

1

Listen · 听一遍

Play the full dialogue to understand the context and flow.

2

Repeat · 逐句跟读

Mimic pronunciation, intonation, and rhythm phrase by phrase.

3

Role-play · 角色扮演

Practice as the traveler while listening to the other speaker.

FAQ · 常见问题

What do you say when "room change request" in English?
You can start with: "Hi, I just checked into Room 203, but there's a strong cigarette smell. I specifically requested a non-smoking room." (你好,我刚入住了203房间,但有很重的烟味。我特别要求了无烟房间的。). Tip: 在欧美大多数酒店,non-smoking room(无烟房间)是标配。如果分到有烟味的房间,你有权要求换房。
What will staff/locals say to you during "room change request"?
You may hear: "I sincerely apologize for that. You're right, your reservation does specify non-smoking. Let me see what we have available." (非常抱歉。您说得对,您的预订确实注明了无烟房间。我看看还有什么空房。).
How many English phrases are in this "Room Change Request" scene?
This scene contains 8 dialogue turns across 1 conversation flow, covering room change request.
Are there cultural tips for "room change request" in English-speaking countries?
在欧美大多数酒店,non-smoking room(无烟房间)是标配。如果分到有烟味的房间,你有权要求换房。

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